Terms & Conditions

These terms and conditions contain legal obligations and we encourage you to read them carefully. Unless otherwise started, any purchases made through tastekrabi.com, our distributors, and our affiliates are subject to these terms and conditions.

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1. Our contract

All bookings are made with Taste Krabi (us/we). By making a booking, the traveler (you) is deemed to have agreed to these terms and conditions on behalf of all individuals included in the booking. The services to be provided are those in your booking confirmation invoice. No alterations or variations to these terms and conditions are in effect unless made in writing by and under the authority of Taste Krabi Food Tours.

2. Pricing and payments

2.1 Pricing

a) Prices — Prices are correct at the time of quoting.

b) Price changes — The prices appearing on the website are the current rates and can change without notice. Once a traveler has booked an experience, the traveler will not be required to pay any difference in the event of a price increase. Taste Krabi will not refund the balance of any price reduction.

c) Child rate — Our child rates apply at the time of the tour, not the time of booking. Proof of age must be available for inspection on the day of travel. If a traveler is identified as not qualifying for a child price (if a child price is available for the tour), the traveller will be required to provide the balance of difference between the adult rate and child rate for the tour before being permitted to start the trip.

d) Per person — All prices listed are on a per traveler basis unless otherwise stated.

e) Inclusions — Prices include all inclusions as indicated on the tour description on tastekrabi.com.

2.2 Payment

a) Credit cards - Taste Krabi Food Tours partners with a third party booking engine, FareHarbor for our sales, operations management and online payments. The service requires a small amount of fees (Terms and conditions of FareHarbor linked) . Also some banks have been known to charge their customers a small fee for what they see as an international transaction. Please check with your bank prior to purchase if this will affect your payment.

b) Payment due — With the exception of Private Tours, full payment is required at the time of booking. Payment for private tours is due upon confirmation of tour itinerary.

3. Cancellations/no-shows and amendments to bookings

3.1 Cancellations by the traveler

a) You can cancel up to 48 hours in advance of the experience date for a full refund. 

b) For a full refund, you must cancel at least 48 hours before the experience’s start time.

c) If you cancel less than 48 hours before the experience’s start time, the amount you paid will not be refunded.

d) Cut-off times are based on the experience’s local time. 

​e)  Unused portions of tours – No refund is provided for any unused portion of a tour, including the entire tour in the event a traveler does not commence at the designated start point of the tour.

3.2 Cancellations by Taste Krabi Food Tours.

a) We may cancel a tour at any time prior to departure if, due to bad weather, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary. If we cancel your tour, you can transfer amounts paid to an alternate departure date or, alternatively, receive a full refund.

b) This experience requires a minimum number of travelers. If the tour is canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.​

3.3 Amendments to bookings by the traveler

a)    If a traveler wishes to amend an existing booking, they must contact us within 48 hours to amend. Cancellation charges may apply.

3.4 Amendments to itineraries by Taste Krabi.

While we endeavor to operate all tours as described, we reserve the right to change the tour itinerary. The itinerary provided for each experience is representative of the activities planned; however, the route, amenities, stops, and modes of transport may be subject to change without prior notice due to local circumstances or events. If we make a major change before departure, we will inform you as soon as reasonably possible. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.  

4. Confirmation and vouchers

a) Confirmation — Upon receipt of full payment, Taste Krabi Food Tours will issue a voucher via email for the booked tour. 

b) Voucher — The lead traveler must present the original voucher issued by Tastekrabi.com at the start of the tour. Taste Krabi Food Tours reserves the right to refuse service to any travelers not able to provide their voucher to their guide at the beginning of the tour. 

5. Your Taste Krabi Food Tour

5.1 Traveler confirmation

We recommend the lead traveler contact us 24 hours prior to the start of their tour to confirm the tour departure. The local partner’s contact information is available on the voucher provided.

5.2 Timeliness

Travelers must adhere to the start time set out in the product information on their voucher. We start on time, so please allow enough time to be at the start point before your official start time on your voucher. If you know you are going to be late, please contact us on the phone number on your voucher and we’ll do our best to help you catch up. If a traveler hasn’t arrived on time and without any contact, Taste Krabi will consider the traveller to be a “no show” and the tour will start without them and no refund will be provided. The following start point(s) are outlined in the tour information and on the confirmation voucher:

1. Pick-up — If a pick-up is included in the tour, the times the service will be provided are listed in the product information and on the voucher (for example, 7.00 to 7.30am). The traveler should wait in the lobby of their pick-up point during the designated pick-up times.

2. Meeting point — If a meeting point is set for the tour, one time will be set as the start time (for example, 8.00am). The traveler should be waiting at the designated start point at the designated start time. It is recommended that you arrive at least 10 minutes prior to the start of the tour

5.3 Your responsibility

The traveler making the booking is responsible for their own and their party’s actions. If a Taste Krabi Tour Guide deems you or your party’s actions to cause danger to other travelers or our staff, to intervene with other clients’ enjoyment of the trip, or to be offensive to the local communities and cultures, we reserve the right to remove you from the tour immediately. No refund will be provided. You must at all times comply with the laws, customs and drug regulations of the area, and you also agree to travel in accordance with responsible travel guidelines.

5.4 Acceptance of risk

a) You fully comprehend and accept all of the risks, known and unknown, foreseeable and unforeseeable, associated with participation in the tour including, without limitation, injury or death resulting from exposure to unfavorable weather conditions, food sickness, allergic reactions, choking, and injuries arising from self-inflicted accidents or mishaps, other participants, motor vehicles, and pedestrians.

b) You understand that the tour takes place in public areas and venues under conditions largely beyond Taste Krabi's control.

c) You will be required to specify if you or some of your group have any dietary restrictions or allergies, it’s mandatory that we should be aware of that at the time of the booking rather than during the experience.

6. Information accuracy

The lead traveler is responsible for providing accurate information during the booking process. Taste Krabi reserves the right to cancel any bookings if inaccurate information is provided, including (but not exclusive to):

1. Traveler name(s)

2. Hotel (pick-up) details

3. Email address

4. Dietary restrictions or allergies

7. Age and health requirements

a) Age requirements — All travelers under the age of 18 must be accompanied by a legal guardian who will be responsible for the traveler under the age of 18.

b) Health requirements — Some of our trips involve walking and travelers must ensure that they are suitably fit to participate. 

8. Travel insurance

It is a requirement that all travelers have valid and comprehensive travel insurance. Taste Krabi cannot be held responsible for any liability, expenses, or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.

9. Promotional release

You consent to us using any  pictures, video footage and/or audio recordings of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes. 

10. Consent to Medical Treatment. You authorize Taste Krabi to provide to you, through medical personnel of its choice, customary medical assistance, transportation, and emergency medical services. This consent does not impose a duty upon Taste Krabi to provide such assistance, transportation, or services.

11. Disclaimers and limitations of liability Release of Liability. 

a) Taste Krabi, our Partners, affiliates, and distributors shall not be liable for death, injury, damage, loss, accident, delay, or irregularity, liability, or expense to person or property.

b) Taste Krabi, our Partners, affiliates, and distributors accept no responsibility for any sickness, acts of crime, labor disputes, government actions, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation, or for any misadventure or casualty or any other causes beyond their control.

12.. Indemnification

You agree to defend and indemnify Taste Krabi Food Tour, our Partners, our affiliates, and distributors, and any of their officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees brought by third parties as a result of:

a) Your breach of this agreement or documents referenced in this agreement;

b) Your violation of any law or the rights of a third party; and/or

c) Your use of this website or any of Taste Krabi Food Tour affiliate websites.

Binding Effect. This Waiver shall be binding upon your next of kin, personal representatives, heirs, beneficiaries, and assigns and shall inure to the benefit of Taste Krabi, its successors and assigns.

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If you have any questions or concerns, please contact us at info@tastekrabi.com  

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This document was last updated on September 18, 2023.

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